Shipping & Returns
Shipping. Every gift box ships free anywhere in the United States. Orders are packed by hand; a tracking link is emailed when the box ships. Prices are not shown inside the box.
Returns. All sales are final except for defective or non-conforming goods. We do not accept returns or exchanges for size, preference or change of mind, so please check sizes before ordering.
If something is wrong with your box. If any items in your box arrive damaged, or a piece is defective, missing or not what you ordered, tell us through the Contact page, ideally within 7 days of delivery so we can also claim with the carrier. Please send a few photos of the box, the packaging and the piece, and keep everything until we reply; the carrier may want to inspect it. We look at every claim individually and reply by email. Damage that happens after delivery, from use or washing, or to the outer shipping carton is not covered. We'll make it right: we replace the affected piece when we have one, and otherwise refund it to the original payment method. If all items inside the box arrive damaged or are not what you ordered, we replace or refund the whole box. We never ask you to pay for return shipping.